Tech Support For Seminars

Technical support for logging onto web seminars:

Direct Support from Blackboard Collaborate:

  • North America, Toll Free: 1 (877) 382-2293
  • UK, Toll Free: (0800) 051-7248
  • Ireland, Toll Free (1800-64-4528)
  • Australia, Toll Free: 1 (800) 26-7338
  • International, Non Toll Free: 1 (606) 274-2370
  • online support portal

Tips on Participating in a Session

Preparation

In Session

  • Be sure to join the session 5 – 10 minutes prior to the start.
  • Set your Connection Speed to the Internet.
  • Use the Audio Setup Wizard to test your microphone and speakers.
  • Participate in the session by responding to polls and providing feedback to the moderator.
  • Raise your hand hand button when you have a question or a comment.
  • Use Chat to send text messages to other participants and the moderator during the session.
  • Remember that running other applications on your computer can slow your connection to the session.

Participate from a Mobile Device (iPhone / iPad)

A free mobile app for iOS devices is available that allows you to participate in a session directly from your iPhone, iPod touch, or iPad! Students are able to fully interact during the session:

  • Join live classes or meetings from iPhone or iPad
  • Interact via text chat and two-way audio
  • View whiteboard content and shared applications
  • Use emoticons, hand raising, polls, breakout rooms
  • Connect directly from Blackboard on your mobile device, like Blackboard Mobile Learn

Watch this brief tutorial to see what participating in a session from a mobile device is like and download the mobile app!

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